1. General
This Policy explains how refunds, reimbursement, and cancellation of payments for the SellControl Service may be requested and processed. It supplements the Terms and Conditions.
2. Digital service and cancellation of subscription
SellControl is a digital subscription service. You may stop using the Service and cancel renewal according to the controls available in your account.
If you cancel renewal, access typically remains available until the end of the already paid period. No new charges are made after cancellation unless you subscribe again.
3. Refund requests
If you believe a payment was made in error, was duplicated, or you could not access the paid Service due to a fault on the Provider’s side, contact the Provider using the email and phone on the Contacts page. Describe the transaction (date, amount, payment method) and your account email.
The Provider will review requests in good faith. Where a refund is approved, it is returned using the same channel as practicable (for card payments, via the acquiring / WayForPay reversal process). Time limits may depend on banks and payment schemes.
4. Chargebacks and payment disputes
Before initiating a chargeback or payment dispute with your bank, please contact the Provider. Many issues can be resolved faster through support.
5. Limitations
Statutory consumer rights in your country may apply in addition to this Policy. This Policy does not limit non‑waivable rights granted to consumers by applicable law.